PANTHER CARS – VIP Transport

TERMS AND CONDITIONS OF TRANSPORT SERVICES – PANTHER CARS
Service Provider Details: Services are provided under the Panther Cars brand, belonging to the entity: PANTHER INNOVATIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in: Zgierz, NIP (Tax ID): 7322215069.
Further in these Terms and Conditions, this entity is referred to as the "Service Provider", "Carrier", or "Panther Cars".

§1. General Provisions
These Terms and Conditions define the rules for using passenger transport services, car rental with a driver, and airport transfers provided by the Carrier.
Placing an order (reservation) by phone, email, via instant messengers (WhatsApp, Telegram, etc.), or the contact form on the website is equivalent to reading and fully accepting these Terms and Conditions.
The Carrier reserves the right to refuse an order without providing a reason prior to the final confirmation of the reservation.

§2. Reservation and Conclusion of the Contract
The contract is concluded at the moment the Carrier sends a confirmation of reservation acceptance (by email or SMS).
In the case of orders exceeding a set limit, airport transfers, or reservations for special dates (e.g., weddings, New Year's Eve), the Carrier has the right to demand a prepayment of up to 100% of the order value. Regardless of the prepayment amount collected, 30% of the total order value always constitutes a non-refundable deposit (zadatek) within the meaning of the Civil Code. This deposit is non-refundable in the event of cancellation due to the fault of the Customer.
The price quoted to the Customer at the time of reservation is binding and final, unless during the execution of the service the Customer changes the route, extends the rental time, or orders additional services.

§3. Payments
Payments for services can be made: a) In cash to the driver; b) By bank transfer (prepayment); c) By payment card (to the driver or online).
No additional commissions are charged for card payments.
The Carrier issues a VAT invoice after the completion of the service, provided that the Customer requests it and provides the necessary details (Tax ID) before the service begins.
The base price includes: car rental, driver service, fuel, personal accident insurance (NNW) for passengers, bottled water, and standard vehicle amenities (Wi-Fi).
The price does not include (unless agreed otherwise): parking fees, highway tolls, entrance tickets, driver's accommodation and boarding costs during multi-day trips. These costs are covered by the Customer.
During night hours (10:00 PM – 6:00 AM) and on public holidays, the Carrier reserves the right to charge an additional fee of 20% of the base rate.

§4. Reservation Cancellation and Right of Withdrawal
Important: According to Article 38 point 12 of the Consumer Rights Act, the Customer (Consumer) does not have the right to withdraw from a contract concluded at a distance within 14 days without giving a reason, because the subject of the service is passenger transport specified as to the day or period of performance.
Cancellation rules for standard reservations (transfers, hourly rentals): a) Over 48h before the order: Refund of paid funds, subject to the deduction of the non-refundable deposit (30% of the order value, referred to in §2). b) From 48h to 24h before the order: Cancellation fee is 50% of the order value. c) Under 24h before the order or in the event of the Customer's failure to appear (No-Show): The fee is 100% of the order value. Funds are non-refundable.
Cancellation rules for special orders (weddings, multi-day delegations): a) Cancellation less than 7 days before the date results in the loss of 100% of the paid deposit/prepayment.

§5. Service Execution and Waiting Time
The transfer price includes waiting time for the Customer: a) Standard pick-up (city/hotel): 15 minutes. b) Airport pick-up: 30-45 minutes from the moment the plane lands (we monitor flights in real-time).
After the free waiting time has expired, the Driver has the right to charge an additional fee for each commenced hour of standstill according to the current price list (not less than 150 PLN/h) or to leave the pick-up location, which is equivalent to executing the service ("No-Show") and charging the Customer the full cost.
The route is determined by the Driver based on current road conditions. Customer suggestions are taken into account but are not binding if they violate traffic regulations or pose a safety threat.
The driver is strictly forbidden from breaking traffic laws (including speeding) at the Customer's request.

§6. Liability and Contractual Penalties (Damages and Behavior)
There is a strict ban on smoking tobacco products and e-cigarettes inside the vehicles. Breaking the ban results in a contractual penalty of 2000 PLN (cost of ozonation and taking the car out of service).
The Customer bears full financial responsibility for any damage caused inside or outside the vehicle by themselves or their fellow passengers.
In the event of excessive soiling of the upholstery or the interior of the vehicle (e.g., spilled drinks, physiological soiling, vomiting), the Customer will be charged a flat rate fee for chemical cleaning ("detailing") in the amount of 1500 PLN plus vehicle downtime costs.
The Driver has the right to refuse to provide the service or interrupt it at any time without a refund, if: a) The passenger is under the influence of alcohol, drugs, or other intoxicating substances. b) The passenger behaves aggressively, vulgarly, or poses a threat to the Driver and road traffic. c) The number of passengers or amount of luggage exceeds the permissible load capacity of the vehicle.

§7. Limitation of Carrier's Liability
The Carrier makes every effort to ensure that vehicles arrive punctually. However, the Carrier is not responsible for delays or failure to perform the service resulting from independent causes (Force Majeure), such as: a) Extreme weather conditions (blizzards, black ice, gales); b) Roadblocks, unexpected traffic jams, traffic accidents, demonstrations; c) Flight cancellations or delays; d) Actions of state authorities.
In the aforementioned cases, the Carrier does not cover the costs of missed flight or train connections, nor any other losses incurred by the Customer.
The Carrier is not responsible for items left in the vehicle. All items are transported at the passenger's sole risk.
In the event of a vehicle breakdown, the Carrier undertakes to provide a replacement vehicle of a similar standard in the shortest possible time. If this is not possible, the Customer will receive a refund for the unused part of the service.

§8. Complaints
Any complaints regarding the improper execution of the service must be submitted in writing or by email to the company's address within 7 days from the date the service was performed.
The complaint should include the reservation number, date, description of the event, and the Customer's claim.
The Carrier will process the complaint within 14 business days.

§9. GDPR (Personal Data Protection)
The Carrier is the administrator of personal data.
Personal data is processed solely for the purpose of executing the transport contract, issuing an invoice, and pursuing potential claims.
Vehicles may be monitored (video and audio) for security reasons, as indicated by appropriate signs inside the car.

§10. Final Provisions
In matters not covered by these Terms and Conditions, the provisions of the Civil Code shall apply.
Any disputes will be resolved by the court competent for the Carrier's (company's) registered office.