TERMS AND CONDITIONS OF TRANSPORT SERVICES – Panther Cars Service Provider Details: Services are provided under the brand Panther Cars, belonging to the entity: PANTHER INNOVATIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at: 95-100 Zgierz, Tax Identification Number (NIP): 7322215069. Hereinafter, this entity is referred to as the "Service Provider", "Carrier", or "Panther Cars". §1. General Provisions These Terms and Conditions specify the rules for using passenger transport services, car rental with a driver, and airport transfers provided by the Carrier. Placing an order (reservation) by phone, e-mail, via instant messengers (WhatsApp, Telegram, etc.) or the form on the website is tantamount to reading and fully accepting these Terms and Conditions. The Carrier reserves the right to refuse an order without giving a reason before final confirmation of the reservation. §2. Reservation, Non-Refundable Deposit, and Conclusion of the Agreement The agreement is concluded the moment the Carrier sends the confirmation of accepting the reservation (by e-mail or SMS). In the case of orders with a value exceeding a set limit, airport transfers, or reservations for special dates (e.g., weddings, special events), the Carrier has the right to demand an advance payment of up to 100% of the order value. Regardless of the amount of the advance payment collected, 30% of the total order value always constitutes a non-refundable deposit (Polish: zadatek) within the meaning of Art. 394 of the Polish Civil Code. This deposit is non-refundable in the event of cancellation of the service for reasons attributable to the Client. The price quoted to the Client at the time of reservation is binding and final, unless during the service the Client changes the route, extends the rental time, or orders additional services. §3. Payments Payments for services can be made: a) In cash to the driver; b) By bank transfer (advance payment); c) By payment card (to the driver or online). No additional commissions are charged for card payments. The Carrier issues a VAT invoice after the completion of the service, provided the Client requests it and provides the necessary details (Tax ID/NIP) before the service begins. The base price includes: car rental, driver service, fuel, passenger accident insurance (NNW), bottled water, and standard in-vehicle amenities (Wi-Fi). The price does not include (unless otherwise agreed): parking fees, highway tolls, entrance tickets, and the costs of the driver's accommodation and meals during multi-day trips. These costs are covered by the Client. During night hours (10:00 PM – 6:00 AM) and on public holidays, the Carrier reserves the right to charge a supplement of 20% of the base rate. §4. Cancellation of Reservation and Right of Withdrawal Important information for Consumers: According to Art. 38 point 12 of the Polish Consumer Rights Act, a Client who is a Consumer does not have the right to withdraw from a distance contract within 14 days without giving a reason, because the subject of the provision is passenger transport services specified as to the day or period of provision. Cancellation policy for standard reservations (transfers, hourly rental): a) More than 48h before the service: Refund of the funds paid, minus the non-refundable deposit (30% of the order value). b) Between 48h and 24h before the service: The cancellation fee is 50% of the total order value. c) Less than 24h before the service or in case of the Client's failure to appear (No-Show): The cancellation fee is 100% of the order value. Cancellation policy for special orders (weddings, multi-day delegations): Cancellation less than 7 days before the date results in the loss of 100% of the funds paid. §5. Execution of the Service and Waiting Time The service price includes free waiting time for the Client: a) Standard pick-up (city/hotel): 15 minutes. b) Airport pick-up: up to 45 minutes from the actual landing time of the aircraft (The Carrier monitors flight delays in real-time). After the free waiting time expires, the Driver has the right to charge an additional fee for each commenced hour of waiting according to the current price list (not less than 150 PLN/h) or depart from the pick-up location. Departure is treated as the execution of the service due to the Client's fault ("No-Show") and results in no refund. The route is determined by the Driver based on current road conditions. The Client's suggestions are taken into account; however, the Driver is strictly forbidden from breaking traffic regulations at the Client's request. §6. Liability for Damages and Passenger Behavior A strict and absolute ban on smoking tobacco products and e-cigarettes applies in the vehicles. In case of a breach of this ban, the Client undertakes to pay a flat fee of 2000 PLN, which covers the costs of specialized ozone treatment of the interior and losses resulting from the necessity to temporarily withdraw the vehicle from operation. The Client bears full financial responsibility for any damage to the vehicle (internal and external) caused by themselves or their companions. In the event of gross soiling of the upholstery or the interior of the vehicle (e.g., spilled drinks, physiological soiling), the Client will be charged for the actual costs of chemical cleaning ("detailing") and the costs of vehicle downtime. The estimated flat fee for such cleaning is 1500 PLN, unless the documented actual costs are higher. The Driver has full right to refuse to start the service or interrupt it at any time (without the right to a refund for the Client), if: a) The passenger is visibly under the influence of alcohol, drugs, or other intoxicants; b) The passenger behaves aggressively, vulgarly, or poses a threat to road safety; c) The number of passengers or the size of the luggage exceeds the permissible payload of the vehicle resulting from the registration certificate. §7. Limitation of the Carrier's Liability The Carrier makes every effort to ensure vehicles are provided punctually. However, the Carrier is not responsible for delays or failure to perform the service due to reasons beyond its control (Force Majeure), such as: a) Extreme weather conditions; b) Unforeseen road blockades, accidents, demonstrations; c) Flight cancellations by airlines; d) Actions of state services. In the aforementioned cases, the Carrier does not cover the costs of missed flight/train connections or other consequential losses incurred by the Client. Items left in the vehicle by the Passenger are not subject to the Carrier's liability for their possible loss. Found items may be sent back to the address indicated by the Client, exclusively at the Client's expense and risk. In the event of a vehicle breakdown during the service, the Carrier undertakes to provide a replacement vehicle of a similar standard in the shortest possible time. If this is not possible, the Client will receive a refund for the unused part of the service. §8. Complaints Any complaints regarding the improper performance of the service should be submitted in writing to the company's registered address or by e-mail to: kontakt@panthercars.pl. To streamline the process, it is recommended that the complaint includes the reservation number, date of service, a detailed description of the incident, and the Client's expectations (claim). The Carrier reviews complaints and provides a response within 14 days from the date of receiving the notification. In the case of Consumers, failure to respond within this period is tantamount to recognizing the complaint as justified. §9. Personal Data Protection (GDPR) and Monitoring The Data Controller of personal data processed in connection with the provision of services is the Carrier. Personal data is processed exclusively for the purpose of executing the transport agreement, accounting settlements, and pursuing potential claims. To ensure the safety of persons and property, selected vehicles are equipped with a video monitoring system (recording exclusively image, without sound recording). Detailed rules for data processing are set out in the Privacy Policy available on the Service Provider's website. §10. Final Provisions In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law apply, in particular the Civil Code and the Consumer Rights Act. Disputes arising in connection with the provision of services to Clients who are not Consumers (B2B) will be settled by the court with local jurisdiction over the Carrier's registered office. Any disputes involving Consumers will be settled by the competent common court, determined in accordance with the provisions of the Code of Civil Procedure (generally the court competent for the Consumer's place of residence).