PANTHER CARS – VIP Transport § 1. General Provisions This set of Terms and Conditions defines the rules for providing passenger transport services by the company Panther Cars, with its registered office in —, NIP (Tax ID): — (hereinafter referred to as the "Carrier"). Making a reservation, paying for the service, or using the ride is equivalent to accepting the provisions of these Terms and Conditions. The administrator of the Client's personal data is the Carrier. Data is processed solely for the purpose of executing the transport contract and issuing accounting documents, in accordance with applicable GDPR regulations. § 2. Reservation and Payments (Pre-paid Model) Vehicle reservation takes place via telephone contact, e-mail, or internet messengers (WhatsApp, Telegram, Messenger). The condition for confirming the reservation is making an advance payment for the service, based on the agreed valuation. Payment can be made via traditional bank transfer, instant online transfer, or payment card (via a payment link). For regular corporate clients, it is possible to apply deferred payment terms based on separate arrangements. The invoice for the service is issued after the payment is booked. The basic price paid before the trip covers the planned route and services. Any additional costs arising during the service execution (e.g., extension of waiting time, change of route at the Client's request, additional kilometers) are subject to a surcharge after the ride is completed. The quoted prices include: passenger insurance, service of an English-speaking driver, Wi-Fi, refreshment set (water, chewing gum, tissues), car rental, and fuel. The quoted prices do not include: parking fees, airport fees, highway tolls, driver's accommodation/meals (for multi-day trips), and VAT (8%). § 3. Booking Cancellation and Refunds The Client has the right to cost-free cancellation of the reservation up to 24 hours before the planned start of the service. In such a case, the funds paid will be refunded in full. In the event of cancellation less than 24 hours before the deadline or in the event of the Client not appearing at the agreed place (no-show), the amount paid is non-refundable and constitutes compensation for the Carrier's readiness to provide the service (cost of lost profits and fleet reservation). In the case of wedding reservations, cancellation within a period shorter than [e.g. 7 days] before the ceremony results in the forfeiture of 100% of the amount paid. § 4. Waiting Time and Service Execution The price of the ride includes free waiting time for the Client: 15 minutes (standard pick-up), 30 minutes (airport pick-up – time counted from the moment the plane lands). After exceeding the free time, for every subsequent started 30 minutes, an additional fee is charged, payable after the trip is completed: Mercedes-Benz Sprinter: [AMOUNT] PLN, The Carrier makes every effort to ensure punctuality, however, it does not bear responsibility for delays resulting from force majeure (extreme weather conditions, accidents, road blockades, canceled flights). The driver decides on the optimal route. The Client's suggestions are taken into account provided they do not violate traffic regulations and safety rules. § 5. Safety, Order, and Liability The driver operates the vehicle in accordance with regulations. Requests for driving at excessive speeds will not be fulfilled. The driver has the right to refuse transport or terminate the trip without a refund if the Passenger: is under the influence of alcohol or intoxicating substances to a degree that threatens safety, behaves aggressively or poses a threat to the Driver and the vehicle. A total ban on smoking tobacco and e-cigarettes applies in all vehicles. In the event of soiling or damage to the vehicle through the Client's fault, the Carrier will charge the Client for the costs of restoring the vehicle to its original state: Fee for upholstery cleaning/ozonation (e.g., as a result of smoking cigarettes, spilling difficult-to-clean liquids, physiological soiling): 1000 PLN. Mechanical damage (interior or bodywork): according to service valuation. The Carrier is not responsible for items left in the vehicle by the Client after the service is completed, unless the damage resulted from the Carrier's intentional fault. § 6. Additional Fees (Surcharges) Hourly rates include a limit of 15 km for each hour. Exceeding the limit involves a surcharge according to the price list. In special periods, a +20% surcharge applies to the basic price: Public holidays and Sundays, Night hours (00:00 – 07:00). Any surcharges resulting from § 4 and § 6, which were not included in the initial prepayment, must be settled by the Client immediately after the service is completed (cash to the driver, card, or online surcharge).