PANTHER CARS – VIP Transport TERMS AND CONDITIONS OF TRANSPORT SERVICES – PANTHER CARS Service Provider Details: Services are provided under the brand Panther Cars, belonging to the entity: PANTHER INNOVATIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Limited Liability Company) based in: Zgierz, Tax ID (NIP): 7322215069. In the further part of these Terms and Conditions, this entity is referred to as the "Service Provider", "Carrier", or "Panther Cars". §1. General Provisions These Regulations specify the rules for using passenger transport services, car rental with a driver, and airport transfers provided by the Carrier. Placing an order (booking) by phone, e-mail, via instant messengers (WhatsApp, Telegram, etc.) or the form on the website is tantamount to reading and fully accepting these Regulations. The Carrier reserves the right to refuse to accept an order without giving a reason before the final confirmation of the booking. §2. Booking and Conclusion of Agreement The agreement is concluded at the moment the Carrier sends confirmation of the booking acceptance (by e-mail or SMS). In the case of orders exceeding a set limit or bookings for special dates (e.g., weddings, New Year's Eve), the Carrier has the right to demand a deposit payment of up to 50% of the order value. The deposit is non-refundable in the event of cancellation due to the Client's fault. The price given to the Client at the time of booking is binding and final, unless during the service the Client changes the route, extends the rental time, or orders additional services. §3. Payments Payments for services can be made: a) By cash to the driver; b) By bank transfer (prepayment); c) By payment card (to the driver or online). In the case of card payments, no additional commissions are added. The Carrier issues a VAT invoice after the service is completed, provided the Client expresses a desire to receive one and provides details (Tax ID) before the service begins. The basic price includes: car rental, driver service, fuel, passenger accident insurance (NNW), bottled water, and standard vehicle amenities (Wi-Fi). The price does not include (unless agreed otherwise): parking fees, highway tolls, entrance tickets, accommodation and board costs for the driver during multi-day trips. These costs are covered by the Client. During night hours (22:00 – 06:00) and on public holidays, the Carrier reserves the right to charge a surcharge of 20% of the basic rate. §4. Booking Cancellation and Right of Withdrawal Important: In accordance with Art. 38 point 12 of the Consumer Rights Act, the Client (Consumer) is not entitled to withdraw from the agreement concluded at a distance within 14 days without giving a reason, because the subject of the service is passenger transport services marked as to the day or period of provision. Cancellation rules for standard bookings (transfers, hourly rental): a) More than 48h before the order: Free cancellation (refund of 100% of funds paid minus any bank handling costs). b) From 48h to 24h before the order: The cancellation fee is 50% of the order value. c) Less than 24h before the order or in the event of the Client not appearing (No-Show): The fee is 100% of the order value. Funds are non-refundable. Cancellation rules for special orders (weddings, multi-day delegations): a) Cancellation less than 7 days before the date results in the loss of 100% of the paid deposit/prepayment. §5. Service Execution and Waiting Time The transfer price includes waiting time for the Client: a) Standard pickup (city/hotel): 15 minutes. b) Airport pickup: 30-45 minutes from the moment the plane lands (we monitor flights in real-time). After the free waiting time has elapsed, the Driver has the right to charge an additional fee for each commenced hour of parking in accordance with the current price list (not less than 150 PLN/h) or depart from the pickup location, which is tantamount to the completion of the service ("No-Show") and charging the Client the full cost. The route is determined by the Driver based on current road conditions. The Client's suggestions are taken into account but are not binding if they violate traffic regulations or threaten safety. The Driver is strictly forbidden from breaking traffic regulations (including speeding) at the Client's request. §6. Liability and Contractual Penalties (Damages and Behavior) A total ban on smoking tobacco products and e-cigarettes applies in the vehicles. Violation of the ban results in a contractual penalty of 2000 PLN (cost of ozonation and taking the car out of service). The Client bears full financial responsibility for any damage caused inside or outside the vehicle by themselves or fellow passengers. In the event of excessive soiling of the upholstery or vehicle interior (e.g., spilled drinks, physiological soiling, vomit), the Client will be charged a fee for chemical cleaning ("detailing") in a lump sum of 1500 PLN plus vehicle downtime costs. The Driver has the right to refuse to provide the service or interrupt it at any time without a refund if: a) The passenger is under the influence of alcohol, drugs, or other intoxicants. b) The passenger behaves aggressively, vulgarly, or poses a threat to the Driver and road traffic. c) The number of passengers or amount of luggage exceeds the vehicle's permissible load capacity. §7. Limitation of Carrier's Liability The Carrier makes every effort to ensure vehicles arrive on time. However, the Carrier is not liable for delays or non-performance of the service resulting from causes beyond control (Force Majeure), such as: a) Extreme weather conditions (blizzards, black ice, gales); b) Road blockades, unexpected traffic jams, road accidents, demonstrations; c) Flight cancellations or delays; d) Actions of state services. In the above-mentioned cases, the Carrier does not cover the costs of lost flight or train connections or other losses incurred by the Client. The Carrier is not responsible for items left in the vehicle. All items are transported at the passenger's sole risk. In the event of a vehicle breakdown, the Carrier undertakes to provide a replacement vehicle of a similar standard in the shortest possible time. If this is not possible, the Client receives a refund for the unused part of the service. §8. Complaints Any complaints regarding improper performance of the service must be reported in writing or by e-mail to the company's address within 7 days of the date of service performance. The complaint should include the booking number, date, description of the event, and the Client's claim. The Carrier will consider the complaint within 14 business days. §9. GDPR (Personal Data Protection) The Personal Data Controller is the Carrier. Personal data is processed solely for the purpose of executing the transport agreement, issuing an invoice, and pursuing potential claims. Vehicles may be monitored (image and sound) for safety reasons, as indicated by appropriate signs inside the car. §10. Final Provisions In matters not covered by these Regulations, the provisions of the Civil Code shall apply. Any disputes will be settled by the court competent for the Carrier's (company's) registered office.